ORDERING, SHIPPING AND RETURNS ON-LINE AND OFF-LINE
IF YOU HAVE NOT ORDERED FROM US BEFORE, OR IF YOU ARE RETURNING AFTER A PERIOD OF TIME, PLEASE READ THESE TERMS CONTAINING OUR UP-TO-DATE PRODUCT ORDERING, SHIPPING AND RETURNS INFORMATION:
You can order either directly on this website, or by telephoning us on +44 7702 185 627.
At checkout, you will have a selection of delivery options. Most of our producs are bulky and are shipped using couriers.
Please check our current Postage and Packing Rates.
Please be aware that the shipping charge is per order, not per box.
You can order as many items as you wish, for a single shipping charge.
All orders received before 12 noon are usually dispatched on the same day Monday to Thursday in accordance with the chosen delivery method. There will be no dispatching on Fridays.
AGAIN, PLEASE NOTE: Orders will only be sent out Monday to Thursday. As the majority of our customers are in the UK, delivery and tax are set for UK-based customers.
Please bear in mind that parcel service providers do their best to deliver goods on time, but this is not a guaranteed service.
We have seen, from experience, that around 92% of all 24 hour orders are delivered next day, whereas 95% of all 48-hour orders are delivered within 48 hours.
There are storms, other adverse weather conditions, accidents, public holiday delays and human errors. Once the shipment has been collected by ParcelForce, we lose control over it and are unable to control delivery. Please make sure you give yourself enough time to allow for unforeseen circumstances.
RETURNS, RESTOCKING AND REFUNDS
By ordering from us, you agree to abide by the following terms and conditions:
Any products marked on your invoice as "special order items" or "special order" are non-returnable and non-refundable. This applies, inter alia, to any products requiring customisation, products built to order by QMS AZ, custom-built colonic devices and any other non-stock items.
Any stock products need to be returned within 14 days of receipt, or 16 days of from the date of ordering, whichever later. On return, they must be "new" (still in the original packaging) or "like new" (unpacked but unchanged, unused and carefully repacked), in a fully re-saleable condition, to qualify for the refund.
Please do your research before ordering. Do not hesitate to check with us whether your chosen products would work in your practice or with your device. We are a business to business company, and we do our best to keep price increases to a minimum. In order to continue doing this, we have to make a 20% re-stocking charge if you have ordered a wrong product, your requirements changed after ordering, or you simply changed your mind. This charge covers our administrative time and costs.
If for any reason you need to return your products after the periods specified above, we reserve the right to increase the restocking charge and issue credit notes rather than refunds.
We do not provide regulatory or treatment-specific advice.
NON-DELIVERIES OR SHORT DELIVERIES: PLEASE CLAIM NON-DELIVERIES WITHIN 14 DAYS OF POSTAGE (UK) OR 35 DAYS OF POSTAGE (INTERNATIONAL). PLEASE CLAIM ANY SHORTAGES WITHIN 28 DAYS OF RECEIPT.
THE SMALL PRINT
Colonic Supplies, and its distributors and sellers cannot control, inter alia, the use and the effects of use of their products; assume no responsibility for any unintended or unauthorised applications of their products; for use by untrained personnel; make no warranties, express or implied, as to usability after improper storage; and cannot be held liable for any direct or consequential damages beyond the purchase price.